Privacy Policy

Privacy Policy - the basics

Information We Collect

We may collect personal information that you voluntarily provide when you:

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• Fill out a contact form

• Sign up for our email list

• Contact us by email, phone, or through the website

• Interact with our website features, blog, forms, or shop pages

The information we collect may include:

• Name

• Email address

• Phone number

• Messages or inquiries you send to us

• Email signup preferences

How We Use Your Information

We use the information we collect to:

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• Respond to questions and customer inquiries

• Share shop updates, new arrivals, events, and email communications when you choose to sign up

• Improve our website, customer experience, and services

• Maintain website security and prevent fraud or misuse

• Keep accurate business and customer records

• Comply with applicable legal obligations

We use your information only for reasonable business purposes related to operating Montgomery Mercantile and providing a helpful customer experience.

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Email Communications

If you sign up for our email list, we may send occasional emails about:

• New arrivals

• Shop updates

• Seasonal items

• Events

• Local goods and handmade items

• Special announcements

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us directly.

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Cookies and Website Tracking

Our website may use cookies and similar technologies to help the site function properly, improve performance, understand visitor activity, and support features such as forms, shopping, analytics, and marketing tools.

Cookies may help us:

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• Keep the website secure

• Remember visitor preferences

• Understand which pages visitors view

• Improve website performance

• Support checkout, forms, or account features

• Measure website traffic and engagement

Some cookies are necessary for the website to work. Others may be used for analytics or marketing purposes.

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Third-Party Services

We may use third-party services to help operate our website and business. These may include:

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• Website hosting and website tools

• Payment processors

• Email marketing tools

• Analytics services

• Social media platforms

• Shipping or order fulfillment tools

• Business management tools connected to our website

These third parties may collect or process information according to their own privacy policies. We only use third-party tools that support the operation, security, communication, and customer experience of our business.

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Our website is built and hosted through Wix. Wix provides website, eCommerce, forms, privacy/cookie tools, and other business features that may support the collection and management of visitor and customer information.

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How We Share Information

Montgomery Mercantile does not sell customer information.

We may share limited information only when needed to:

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• Respond to customer requests

• Operate our website

• Send email communications you signed up for

• Comply with legal requirements

• Protect the rights, safety, and security of our business, customers, or website

We do not share personal information for unrelated purposes.

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How We Protect Your Information

We take reasonable steps to protect personal information from unauthorized access, loss, misuse, or disclosure.

These steps may include:

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• Using secure website hosting

• Working with reputable third-party service providers

• Limiting access to customer information

• Using secure payment processing tools

• Maintaining basic administrative and technical safeguards

No website or online system can guarantee absolute security, but we make reasonable efforts to keep your information protected.

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How Long We Keep Information

We keep personal information only as long as reasonably needed for the purposes described in this policy, including:

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• Customer communication

• Order records

• Business records

• Legal or tax requirements

• Website security

• Email marketing records, unless you unsubscribe or request removal

When information is no longer needed, we may delete, anonymize, or securely retain it as required by law or business recordkeeping needs.

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Your Choices and Rights

Depending on where you live, you may have certain rights regarding your personal information.

You may contact us to request that we:

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• Provide access to personal information we have about you

• Correct inaccurate information

• Delete certain personal information

• Stop sending marketing emails

• Update your contact preferences

We will respond to reasonable requests as required by applicable law.

To make a request, contact us at:

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Email: montgomerymercantile@gmail.com
 

Links to Other Websites

Our website may include links to third-party websites, social media pages, partner pages, or external services.

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We are not responsible for the privacy practices, content, or policies of third-party websites. We encourage visitors to review the privacy policies of any external sites they visit.

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Social Media

If you interact with Montgomery Mercantile through social media platforms, those platforms may collect information according to their own privacy policies.

Your interactions with our social media pages are governed by the privacy practices of those platforms.

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Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business practices, legal requirements, or services.

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Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us